Privacy Policy 1bet2u — Personal Data Protection for Malaysia Members

1bet2u ("the Company", "We") are fully committed to protecting the privacy and security of every member's personal information on our platform. This Privacy Policy ("Policy") clearly and transparently explains how we handle your personal data throughout the lifetime of your account with 1bet2u.

This policy applies to all information you provide to us during registration, while using our betting and casino services, when contacting our customer support team, and when using any additional features or services we offer from time to time.

If you have any doubts or questions about how we handle your personal data, do not hesitate to contact our privacy team through the channels stated in Section 11 of this document. We are always ready to provide further clarification to any member who needs it.

1bet2u collects various types of personal information necessary to provide all members with a secure, legally compliant, and high-quality service. Below is a summary of the data categories we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as medical data, religious beliefs, or political views unless you voluntarily provide it in a context related to responsible gaming protection.

Every piece of data we collect has a clear and legitimate purpose. 1bet2u will not use your data for any purpose beyond those stated below without first obtaining your additional consent.

• Account Management: Creating, verifying, and maintaining your member account, including the KYC process and age verification required by law.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently through trusted payment channels.
• Fraud Prevention & AML: Detecting and investigating suspicious activity, money laundering, identity fraud, and other security threats that could affect other members.
• Customer Support: Providing effective technical assistance and customer support whenever you need help.
• Service Communications: Sending important notifications related to your account, security updates, policy changes, and transaction information.
• Marketing (With Consent): Sending promotional information, exclusive offers, and the latest news about 1bet2u — only if you have given explicit consent.
• Legal Compliance: Fulfilling legal compliance obligations under Malaysian law, including PDPA 2010, regulatory body requirements, and valid court directives.
• Platform Improvements: Analyzing usage patterns in aggregate to improve the user experience, platform performance, and overall service quality.

The security of your personal data is the absolute top priority of 1bet2u. We continuously invest in the latest security infrastructure and apply a multi-layered approach to ensure your data is always protected from unauthorized access, loss, or misuse.

• 256-bit SSL Encryption: All communications between your device and 1bet2u servers are protected by 256-bit SSL encryption — the same security standard used by major banking institutions in Malaysia.
• Stored Data Encryption: Sensitive data such as passwords and financial information is stored in encrypted form using the latest cryptographic algorithms, ensuring it remains unreadable even in the event of a breach.
• Strict Access Control: Only authorized personnel with a legitimate business need are permitted to access member personal data, and all access is logged and continuously monitored.
• 24/7 Monitoring: Our IT security team continuously monitors systems to detect any unusual activity or intrusion attempts and responds promptly.
• Regular Security Testing: We conduct regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities before they can be exploited.
• Data Backup & Recovery: Member data is securely and regularly backed up to separate locations to ensure service continuity and data recovery in the event of an unexpected incident.

1bet2u does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. However, there are limited circumstances in which we need to share your data with certain parties in order to deliver the services you use:

• Payment Providers: Required transaction information is shared with approved payment processors such as FPX, Touch 'n Go, and other payment channels you use — solely for the purpose of processing your transactions.
• Game Providers: Minimum necessary information is shared with casino and sports game providers to allow you seamless access to games.
• Regulatory Body: We share necessary information with licensed authorities and relevant regulatory bodies in accordance with our legal obligations.
• Legal Compliance: We disclose data when required by a valid court order, police warrant, or other lawful directive under Malaysian law.
• Technical Service Providers: IT infrastructure, cloud computing, and analytics service partners operating under strict confidentiality agreements and permitted to use data only for specified purposes.

The 1bet2u platform uses cookies and similar tracking technologies to enhance your experience, maintain secure login sessions, and collect analytics data that helps us improve our services.

Types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login session management, security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform — pages visited, time spent, and any errors encountered — to help us improve performance.
• Functional Cookies: Saving your preferences such as language, display settings, and login details (if you select "Remember Me") to deliver a more personalized experience.
• Analytics Cookies: Used to understand aggregated and anonymised usage patterns, helping us make data-driven decisions to improve the platform.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or user experience of the 1bet2u platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by 1bet2u. We are committed to respecting and facilitating the exercise of these rights:

1bet2u does not retain your personal data longer than necessary for the purposes set out in this policy. Our data retention periods are as follows:

• Active Account Data: Retained for the duration your account remains active and for as long as necessary to provide services to you.
• KYC Records & Identity Verification: Retained for a minimum of 5 years after account closure in line with Malaysia's AML legal requirements.
• Financial Transaction Records: Retained for 7 years in accordance with financial reporting and tax compliance requirements under Malaysian law.
• Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes should the need arise.
• Technical Data & Security Logs: Retained for 12 months for security analysis and incident investigation purposes.

Once the applicable retention period has expired, your data will be securely deleted or fully anonymized so it can no longer be linked to your identity.

The 1bet2u platform is exclusively for individuals who are of age 18 Years and Above. We do not provide services to minors, and we do not knowingly collect personal data from individuals under the age of 18.

If you believe we may have inadvertently collected personal data of a child, please contact us immediately. We will investigate the matter and take appropriate action, including deleting the relevant data and closing the account involved without delay.

1bet2u reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.

When we make significant changes, we will notify you via the email address registered to your account and/or through a prominent notice on our platform's homepage. The "Updated" date at the top of this page indicates when this policy was last reviewed.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the 1bet2u platform after any policy changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise any of your privacy rights, the 1bet2u team is ready to assist you through the following channels:

• 24/7 Live Chat: The fastest way to get help — directly on the 1bet2u platform
• Privacy Email: [email protected] (response within 2 business days)
• Support Email: [email protected] (for general enquiries)
• FAQ: Visit our FAQ page for answers to frequently asked privacy-related questions

For PDPA compliance complaints that cannot be resolved through us, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia.